Legal

Refund & Cancellation Policy

Last updated: July 2026

This is a working template and should be reviewed by legal counsel and aligned with your final pricing before you rely on it.

1. How our charges are structured

When you pay for a visa application through VisaSetGo, your total may include up to three separate components:

Government / embassy fee — set and collected by the authority.
Third-party charges — e.g. VFS, biometrics, courier (where applicable).
VisaSetGo service fee — our charge for document preparation, review, and submission assistance.

Different components follow different refund rules, explained below.

2. Government & third-party fees

Once paid to an embassy, consulate, VFS, or other authority, these fees are non-refundable — regardless of whether your visa is approved, refused, or delayed. This is the policy of those authorities and is outside our control.

3. Our service fee

Before we begin work: if you cancel before our team has started reviewing your documents or begun submission, your service fee is fully refundable.
After work has begun: once document review or submission has started, the service fee (or a fair portion reflecting the work completed) may be non-refundable.
Visa refusal: because our fee is for the assistance provided and not for a guaranteed outcome, the service fee is not automatically refunded if a visa is refused. We will, however, guide you on reapplying where possible.

4. When we may issue a refund

We will refund your service fee where:

you cancelled before any work began; or
we were unable to provide the service you paid for due to an error on our side; or
you were charged incorrectly (e.g. a duplicate payment).

5. How to request a refund or cancel

Email support@visasetgo.com from your registered email with your application reference. Please include the reason for your request.

6. Processing time & method

Approved refunds are processed to your original payment method within 7–10 business days of approval. Payment-gateway or bank timelines may add a few days. Any gateway charges on the original transaction may be deducted where applicable.

7. Questions

For anything about this policy, contact support@visasetgo.com. This policy should be read together with our Terms & Conditions.